Cruzata
AI & Automation

AI Chatbot Development for Websites, WhatsApp and Support

Give customers instant, accurate answers at any hour, and give your team qualified conversations and fewer repetitive tickets.

Get a Free Proposal Book a 30-min Call

A chatbot that actually knows your business

Old rule-based bots frustrated users with rigid menus. Modern AI chatbots understand natural language, search your knowledge base and respond in your brand voice, handing over to a person when needed.

We build chatbots trained on your own website, documents and help content, connected to your CRM, booking and order systems so they can do more than talk.

  • Answers grounded in your content
  • Lead capture and CRM sync
  • Smooth human handover
  • Analytics on questions and gaps

Channels

Website
Chat widget
WhatsApp
Business API
Mobile app
In-app chat
Voice
Phone assistants

What your chatbot can do

Answer FAQs

Product, policy and service questions from your content.

Capture leads

Qualify visitors and send details to your CRM.

Book meetings

Check availability and schedule calls.

Check orders

Look up status and handle simple requests.

Chatbots by team

Resolve common questions instantly and escalate the rest with full context.

  • 24/7 coverage
  • Ticket creation
  • Multi-language replies
  • Satisfaction capture

Engage website visitors and qualify them before the sales team steps in.

  • Lead qualification
  • Product recommendations
  • Meeting booking
  • Campaign follow-up

Let employees get answers on policies, benefits and IT help.

  • Policy Q&A
  • IT helpdesk triage
  • Onboarding guidance
  • Leave requests

Chatbot launch plan

01

Plan

Goals, audience, tone and escalation rules.

02

Train

Ingest content and connect systems.

03

Test

Real-question testing and safety checks.

04

Launch

Deploy on chosen channels.

05

Improve

Review conversations and close knowledge gaps.

Chatbot technology

AI

  • OpenAI GPT
  • Claude
  • Gemini
  • RAG
  • Rasa
  • Dialogflow

Channels

  • WhatsApp Business API
  • Web widget (React)
  • Telegram
  • Slack / Teams
  • Twilio
  • Voice (Whisper / TTS)

Integrations

  • HubSpot
  • Zoho CRM
  • Salesforce
  • Zendesk
  • Calendly / cal.com
  • Shopify / WooCommerce
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FAQ

AI Chatbots: frequently asked questions

A rule-based bot follows pre-set menus and keywords. An AI chatbot understands natural language and retrieves answers from your content, so it handles far more questions and phrasing.

Yes. We index your website, PDFs, help centre and other sources so answers reflect your information and can cite where they came from.

Yes. It escalates by rule or when confidence is low, passing the conversation history to your team or helpdesk.

Yes. We integrate with the WhatsApp Business Platform, along with web chat, mobile apps and other channels.

Answers are grounded in approved content, restricted to your topics, tested against real questions and monitored, with fallback to a human when unsure.

Start your ai chatbots project

Tell us what you are planning. We will reply within one working day with questions or a clear next step.